Technical Analyst – Second-Level Support (D-4)


Do you like providing technical support to end-users? Do you have a strong customer service orientation? Do you enjoy responding to questions & problems? One of Canada’s largest financial services companies is recruiting people into roles in Information Technology in the Greater Toronto Area.

As a Technical Analyst (Second Level Support):

Here is what you will do:

  • Help ensure high availability, performance and efficiency of systems, so as to maintain customer satisfaction & productivity;
  • Provide technical advice and IT solutions for assigned hardware & software platforms, programs or utilities;
  • Provide second-level technical support to resolve problems including working with third parties like system vendors;
  • Prioritize escalations for third-level response.
  • Maintain hardware & software including provisions for expansion and backup to ensure it is performing consistently and reliably;
  • Contribute to the research of new systems and equipment, including the development of business cases and recommendations for approval;
  • Maintenance of equipment security controls and incident/problem logs.

Here is what you will need:

  • Have a certificate, degree, or related practical experience in the area of Computer Science or equivalent experience in similar or related fields like such as systems management and networking, computer engineering, electronics or similar;
  • Ability to apply your knowledge of IT practices to maintain assigned hardware & software platforms;
  • Good skills and experience in programming and network administration
  • The aptitude to troubleshoot and learn new technical skills quickly;
  • Interest in current & emerging technologies and technology-based solutions pertaining to information security issues;
  • Interest and experience in office productivity software, different operating systems, and hardware interfaces.
  • The willingness to occasionally work evenings or open to scheduled shift work

 

Role Sector Region Deadline
Technical Analyst – Second Level Support
(Full Time)
Financial Services Toronto ON May 21, 2016 closed

Please note: These opportunities are for people on the autism spectrum or with similar disabilities.

Important next steps in the process

Employment Discovery Workshop
An important first step in the Specialisterne recruitment process is an Employment Discovery Workshop. It is a hands-on, task-based experience where you will work on specific projects in a relaxed setting. It is an opportunity to learn about our approach to hiring, and for us to get to know you – what motivates you, your interests and your skills. Every participant who attends will receive a summary profile useful with future employers.

Training Program
Candidates whose profiles are well suited for the role will be invited to participate in a four week skills evaluation and training program on the employer’s site that will include case studies, real life projects, as well as training relevant to the roles and working environment.

On the job support
Employment offers are made to the candidates with the best fit. Once accepted, the individuals will transition into their positions at the financial services business. Specialisterne Canada will provide support where necessary, which may include modifications to the work environment.

Future opportunities
Those not selected will have their resume & questionnaire added to our database for consideration for future jobs.

For a complete description of the process and all roles, download this PDF.

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