Planning Analyst


Is understanding data and trends your passion? Do you have a strong attention to detail and accuracy? Does supporting a team through identifying efficiencies in scheduling sound interesting to you? 

Here is what you will do:

  • Provide guidance and insights to CIBC contact centres by analyzing data and identifying trends related to call volume data and workforce schedules
  • Use analysis findings to ensure accurate call centre workforce scheduling and compensation
  • Learn how to forecast workforce requirements based on the review of historical data and data trends
  • Use analytics to determine the best time to schedule internal activities within contact centres, including vacation, team meetings/events and focus groups

In performing this role you will: 

  • Use your intermediate Microsoft Excel skills to collect, analyze and report on analysis findings
  • Use your investigative skills and problem-solving capability to identify trends and provide recommendations
  • Use your strong organizational skills and ability to manage your time and schedule in order to prioritize time-sensitive requests

Nice to have:

  • A post-secondary degree or diploma or experience in business, data analytics or another quantitative discipline
  • Knowledge of predictive analysis and forecasting techniques
  • An understanding of data automation or data processing or information flow
Role Business Location Deadline
Planning Analyst CIBC Toronto  January 28, 2019 Apply

The Recruitment Process

Application

The first step in the recruitment process is for interested candidates to apply for the roles. This will involve completing an online questionnaire as well as submitting their resume to Specialisterne Canada. Applicants will be shortlisted for participation in the next step based on a review of each online questionnaire and assessing the likelihood of fit for the roles for which we are recruiting.

Employment Discovery Workshop

The next step in the Specialisterne recruitment process is an Employment Discovery Workshop. It is a hands-on, task-based experience where you will work on specific projects in a relaxed setting. It is an opportunity to learn about our approach to hiring, and for us to get to know you – what motivates you, your interests and your skills.

Training Program

Candidates whose profiles are well-suited for the roles for which we are recruiting will be invited to participate in a four-week skills evaluation and training program on the employer’s site. It will include case studies, real-life projects, as well as training relevant to the roles and working environment.

Employment

Employment offers are made to the candidates with the best fit. Once accepted, the individuals will transition into their positions at the organization. Specialisterne Canada will provide support where necessary, which may include modifications to the work environment.

Those not selected can have their profiles added to our database for consideration for other more suitable job opportunities in the future.

To Apply

Please read the role descriptions carefully.

If you completed a Specialisterne questionnaire in the past, please do so again, as this one has been customized for this recruitment program.

For More Information

Please direct any questions via email to info@specialisterne.ca.  If you prefer to speak on the phone, send us an email and we will schedule a call.

For a complete description of the process and all our roles, download this PDF.

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