Investigations Officer

Do you think logically and comprehensively? Do you have strong organizational skills? Does searching for information and investigating gaps and issues sound like something you would enjoy? 

Here is what you will do:

  • Receive requests by e-mail, fax, phone, and internal systems from the Canada Revenue Agency (CRA) and other government bodies to provide information about bank client data needed for tax purposes
  • Conduct investigation and analysis to understand the reason for the request and the root issue by following CIBC established guidelines and protocols
  • Gather relevant information and create client statements/profiles to meet third party requests
  • When comfortable in the role, you may be given the opportunity to participate in the enhancement of existing procedures by identifying areas for improvement

In performing this role you will: 

  • Use your ability to work independently and maintain a high focus to efficiently complete tasks
  • Use your knowledge of Microsoft Excel to gather information needed to meet internal and external requests
  • Use your strong organizational skills and ability to prioritize to handle time-sensitive requests
  • Be comfortable in speaking with third party government representatives through e-mail and phone
  • Have an interest in learning new concepts and contribute to the improvement of processes

Nice to have:

  • Previous knowledge of retail banking procedures
  • Previous knowledge or experience of reviewing legal documents
Role Business Location Deadline
Investigations Officer CIBC Toronto  January 28, 2019 Closed

The Recruitment Process


The first step in the recruitment process is for interested candidates to apply for the roles. This will involve completing an online questionnaire as well as submitting their resume to Specialisterne Canada. Instructions for applying are included below. Applicants will be shortlisted for participation in the next step based on a review of each online questionnaire and assessing the likelihood of fit for the roles for which we are recruiting.

Employment Discovery Workshop

The next step in the Specialisterne recruitment process is an Employment Discovery Workshop. It is a hands-on, task-based experience where you will work on specific projects in a relaxed setting. It is an opportunity to learn about our approach to hiring, and for us to get to know you – what motivates you, your interests and your skills.

Training Program

Candidates whose profiles are well-suited for the roles for which we are recruiting will be invited to participate in a four-week skills evaluation and training program on the employer’s site. It will include case studies, real-life projects, as well as training relevant to the roles and working environment.


Employment offers are made to the candidates with the best fit. Once accepted, the individuals will transition into their positions at the organization. Specialisterne Canada will provide support where necessary, which may include modifications to the work environment.

Those not selected can have their profiles added to our database for consideration for other more suitable job opportunities in the future.

To Apply

Please read the role descriptions carefully.

If you completed a Specialisterne questionnaire in the past, please do so again, as this one has been customized for this recruitment program.

For More Information

Please direct any questions via email to  If you prefer to speak on the phone, send us an email and we will schedule a call.

For a complete description of the process and all our roles, download this PDF.

For more information about Specialisterne, visit our website

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