IT Operations Analyst


Would you be interested in providing technology-based support to internal TD customers? Does working with customers to analyze and resolve technical issues sound like something you would enjoy? 

Here is what you will do:

  • Provide professional customer service to inbound telephone inquiries from internal TD customers to help resolve issues such as system access and security
  • Use internal and web-based systems to address and resolve internal IT inquiries
  • Escalate service issues to other team members and coordinate problem resolution according to TD standard processes
  • Learn the technology and applications required to provide customers and business services
  • Communicate and collaborate with both technical and non-technical professionals within the TD Group

In performing this role, you will:

  • Have a post-secondary degree or diploma, a Technical Certificate or equivalent experience
  • Have an interest in learning new technology and systems
  • Apply your analytical skills to investigate customer problems
  • Use your judgment to make decisions following established guidelines
  • Enjoy working both individually and sometimes in collaboration with team members to investigate and resolve customer issues

Nice to have:

    • Technology or customer service experience gained in for example a retail or contact centre environment
    • Bilinguality: French/English

Please note: These opportunities are for people on the autism spectrum or with similar disabilities.

Role Employer Region Deadline
IT Operations Analyst TD Bank Group London, ON  March 7, 2018 Apply

The Recruitment Process

Application

The first step in the recruitment process is for interested candidates to apply for the roles. This will involve completing an online questionnaire as well as submitting their resume to Specialisterne Canada. Instructions for applying are included below. Applicants will be shortlisted for participation in the next step based on a review of each online questionnaire and assessing the likelihood of fit for the roles for which we are recruiting.

Employment Discovery Workshop

The next step in the Specialisterne recruitment process is an Employment Discovery Workshop. It is a hands-on, task-based experience where you will work on specific projects in a relaxed setting. It is an opportunity to learn about our approach to hiring, and for us to get to know you – what motivates you, your interests and your skills. Every participant who attends will receive a summary profile useful with future employers.

Training Program

Candidates whose profiles are well-suited for the roles for which we are recruiting will be invited to participate in a four-week skills evaluation and training program on the employer’s site. It will include case studies, real-life projects, as well as training relevant to the roles and working environment.

Employment

Employment offers are made to the candidates with the best fit. Once accepted, the individuals will transition into their positions at the organization. Specialisterne Canada will provide support where necessary, which may include modifications to the work environment.

Those not selected can have their profiles added to our database for consideration for other more suitable job opportunities in the future.

To Apply

Please read the role description carefully.

Applications should be submitted in full no later than July 30, 2018.

If you completed a Specialisterne questionnaire in the past, please do so again, as this one has been customized for this recruitment program.

For More Information

Please direct any questions via email to info@specialisterne.ca.  If you prefer to speak on the phone, send us an email and we will schedule a call.

For more information about TD Bank Group, click here.

We look forward to hearing from you!

Back to All Roles

Connectez avec nous

Déployer Specialisterne à travers notre mission de créer un million d’emplois pour les personnes avec autisme et défis similaires est notre priorité primordiale. Suivez-nous sur Facebook.

Receive our jobs newsletter