Administrative Support (Role D-6)

Please note: 

These opportunities are for people in the neurodiversity community – those on the autism spectrum or who face similar challenges accessing employment.


Do you like supporting office operations? Do you enjoy ‘rolling up your sleeves’ to get things done?

Consider this role in the insurance industry.  With a history going back to 1949, today TD Insurance has over 3,000 employees in Canada, and is a division of the TD Bank Group with over 80,000 employees worldwide.

Here is what you will do:

In the Administrative Support role your primary responsibility will be to assist Claims Advisors with completing forms and letters, data entry into the Claim Centre System, ordering reports, processing payments, handling correspondence, electronic sorting of incoming documents, and calling vendors to obtain updated information.

You will also help keep the office running smoothly including sorting & distributing incoming mail, filing, pulling information from various computer systems to report on statistics, etc.

Here is what you will need:

Understanding of and/or experience with administrative support that might be acquired in an office environment, however it could have been in a retail or sales environment too.

A genuine commitment to providing a high level of service, not just to customers but to the other people involved with insurance claims.

  • Strong organizational skills, so as to balance a variety of duties like following up on customers’ auto repairs, provide project updates, and compiling data.
  • Good time management skills, so as to be able to prioritize items and meet deadlines.
  • A good knowledge of Microsoft Word, Excel and Outlook
  • Discretion, so as to deal with sensitive information in a professional manner.
  • To develop a comfort level with independently handling inquiries and/or requests for information.
  • Sound judgment, so as to be able to make some claims-related decisions according to a set of defined business rules, e.g. payment classification.
  • Some capacity to investigate problems or research issues, under general direction.
Role Sector Region Deadline
Administrative Support (Full-Time, permanent) Insurance Toronto ON July 30, 2016 Closed

About TD

TD is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. The company is dedicated to building a workforce that reflects the diversity of its customers and communities in which they live and serve, and creating an environment where every employee has the opportunity to reach her or his potential.

Important next steps in the process

Employment Discovery Workshop (August 8th-11th, 2016)
An important first step in the Specialisterne recruitment process is an Employment Discovery Workshop. It is a hands-on, task-based experience where you will work on specific projects in a relaxed setting. It is an opportunity to learn about our approach to hiring, and for us to get to know you – what motivates you, your interests and your skills. Every participant who attends will receive a summary profile useful with future employers. *If you have already attended one of our Discovery Workshops, you will likely not to attend this one. Simply indicate your interest in applying for these roles by completing the survey above.

Training Program (September 2016)
Candidates whose profiles are well suited for the role will be invited to participate in a four week skills evaluation and training program on the employer’s site that will include case studies, real life projects, as well as training relevant to the roles and working environment.

On the job support
Employment offers are made to the candidates with the best fit. Once accepted, the individuals will transition into their positions at the financial services business. Specialisterne Canada will provide support where necessary, which may include modifications to the work environment.

Future opportunities
Those not selected will have their resume & questionnaire added to our database for consideration for future jobs.

For a complete description of the process and all roles, download this PDF.

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